FAQ
Sometimes within a day, sometimes after a week or more. Though quite unusual, there are even corrections made after arrival in Israel.
Please refer to our section on Timing for detailed estimates.
The price is the same whether we pack everything or you pack some. To insurance delicates or furniture, they must be professionally packed. If your contract is for partial pack (or less) and you have the movers pack anything besides delicates and furniture (or whatever is designated to be packed), you may be billed for full pack on the entire shipment.
The movers are our agents; do not rely on them to receive or give information. Damages, missing items, or any problems--call Kef on the spot.
No. A digital copy goes to Kef; no hard copy is needed.
You do. Whether insured Lump Sum or by valued inventory, list:
a. individual items insured for more than $1,500.
b. the contents of any boxes not professionally packed. They can be insured for up to $300/box or packing list entry.
If you choose Lump Sum, you are finished.
Two weeks before pickup. If by pickup, Kef has not received a valued inventory or a statement that you will supply one, we insure you for Lump Sum. Goods are not insured until we receive the list and payment for it and there are late fees for submitting a list after pickup.
Best to supply before, though not required.
Insurance is your only protection against damage or loss. If you under-insure, you will be under-compensated.
No. The insurance list goes only to the insurers.
By color and other codes what is going where. MB (master bedroom, BM (basement), BR1 (1st bedroom), GF (ground floor), K (kitchen), and DNS(do not ship)
Someone who knows priorities must be there at all times. Time the movers work without direction is billable overtime.
No. The Kef office in writing is your only source and conduit of information. Especially on the matter of volume, there are too many factors--not the least of which is the way things fit together after packing. You will be billed at actual usable volume--whether in a container, crated, loose, or palletized. Assume volume will be 25% higher than estimated and prioritize your goods. Again, information from movers--about services, timing, volume, whatever--is TOTALLY unreliable. Review and make use of our instructions religiously. Similarly assume that information or instructions given to moving teams will not be correctly understood--check and confirm their understanding and their work repeatedly.
No. It not save time or money, and it will put your goods, insurance, and health at risk. If you want to pack non-delicates, you must give a list of contents and boxes can not be insured for more than $300 each. During pickup, spend your time making sure movers take and leave what you want.
Use DNS (do not ship) labels, and look around before they leave. Tell them if they took or left something you did not want them to. It is your responsibility to make sure they have taken and left what they were supposed to before they leave. Take your time, look around. Uncorrected mistakes get more expensive with time.
Only if really light and the furniture very strong. Otherwise furniture could be too heavy and could break apart.
Gas grill, built in items such as sinks, tiles, 2nd's of appliances, sports equipment except non-electric bikes, food, disposables.
Contracts are often based on an estimate and a minimum. If you exceed that, you pay pro-rata (total contract $/est. v|w) for additional. If you ship more than a container, you are billed for an LCL, less than a full container shipment, including one time fees. (See rates.)