PAYMENTS
+ deposits, cancellations, & refunds
*Please let us know ASAP when, how, and how much you paid.
US Dollars
| Payment Methods | how | daily $ limit | cost |
|---|---|---|---|
| ACH* | voided check | none | none |
| Zelle | download app | ask your bank | |
| Chase Quickpay | go to your Chase account | ||
| Wire | ask your bank | none | none on our side |
| Credit Card USA | no Amex or Diners, not for late payments or settlements | – | 3.5% |
| Foreign CC | – | 4.7% | |
| Cash | – | – | 1.2% |
Shekels
Best: Deposit to any Bank HaPoalim or transfer to Kef International LTD
Mail check to Kef office.
Cash 1% surcharge +$10.
Unless otherwise agreed, shekel payments are at steamship rate (shar sapanoot) 2.2% above the high cash rate. For transfers from abroad, use a money changer. They are MUCH faster, cheaper, and friendlier than banks.
Money Change Y.L–Yad Harutzim 18, Achim Israel Mall, itamarlvy@yahoo.com, 054 800 1514, 054 800 3211, Ron, Issac, Itamar
Canada and Europe
Ask bank to transfer or mail a US $ check to the Kef account at Chase in Kentucky (see above). Permission to pay agents directly must be in writing. Surcharges as above.
**Except by written agreement, all payments are to Kef.
Payment is considered to have been received when it is in our bank or in cash. We reserve the right to refuse payment by ACH and/or credit card.
Exchange Rates and Foreign Currency Fees
All shekel payments are at steamship rate, 2.2% above high cash. It is expensive to pay in foreign currency, if you owe shekels.
When to Pay
Marine Shipping of Household Goods and/or Car
Charges not previously known, such as extra floors or crane for goods that do not fit in the elevator, extra heavy/dense/delicate items, extra distance, etc. are do upon notification and may be be taken by ACH or credit card without further notice.
All Air and Export from Israel shipments
Appliances
| With household goods | In full | On signing | NIS |
| Alone | 100% | Upon signing | NIS |
| Any Balance | Upon billing | NIS ship rate |
Refundable depositWe bill everything we know about up front, though there are fees that are changeable, uncertain, or unpredictable. The more information we have about your shipment, your status, origin, and destination, the more accurately we can anticipate fees. Here are some examples: destination difficulties requiring crane, long carry, delivery above 2nd floor, shuttle storage, container rental, customs inspection, shipping delays requiring holding the container. This deposit is paid in the second payment and the unused balance refunded 2-6 months after receipt of shipment, as soon as we have all documentation. |
||
| In full | On signing | NIS |
| LCL–less than full container | $100 | |
| 20’/40’/40’HighCube FCL (container load) | $250/350/400 | |
| replacement refund check or failure to notify address change | $25 | |
| vehicle | $400 | |
Late payment or rejected credit cards or checks.
Payment not received within 2 Israel business days of date due for any reason incur a 5% surcharge (min. $125) plus 2% compounded EACH week after the 1st 2 days. Non- or late payment may impedes or prevents your progress to the next stage–insuring, shipping, inspection, clearing, or delivery. Prompt payment helps avoids delays and added charges for returned/unapproved check/credit card/transfer/ACH, storage, demurrage, holding of the shipment, etc.. Late payments accepted by transfer or direct deposit only.
Incomplete (absent) payment
| Incomplete payment and/or abandoned goods |
Goods become the possession of Kef and customer agrees to pay and have payments to date used to pay:
if 75% of the outstanding balance is not received within 3 weeks of billing or 100% within 6 weeks of billing or if goods are left for more than 2 weeks at office or warehouse without written agreement and full payment to date. |
Cancellation
Kef may cancel part or all of the contract for reasonable cause. If Kef deems that it is possible for the customer to cancel, the customer will pay:
| Within 5 days of signing. | Charges for work to date and future liabilities and commitments at Kef rates plus 6% of total contract |
| More than 5 days after signing. | In addition to the fees within 5 days, 10% of total contract and, after the first month, in addition to the fees before and after 5 days, 5% for each additional 4 weeks or part thereof. |
| Appliance order | As above, plus 25 % restocking fee, if restocking is possible. |
“Contract” refers to the greater of the two amounts:
1. The original contract including insurance (Lumpsum, if no alternative was chosen)
2. Billing to date, had the customer proceeded with the contract.
All likely charges –and unlikely ones we anticipate–are in your signed agreement. VAT (17%) applies to Israel-based fees, even for Olim. Rates and fees assume a density of 6.5 lbs/cubic foot, include Kef handling fees, and may change without notice. For differences between the above and the signed pages of your contract, the signed pages have authority. When two billing options appear, the greater will be billed.
If the customer does not pay their bill on time, and if Kef does nothing, the exposure will increase significantly, Kef may at its sole discretion take any and all measures to reduce that exposure (eg. transferring the goods in a container to storage at the port, instructing that the shipment not be cleared until the bill is paid in full, etc.)
