FAQ

Fancy style

Proin urna enim, semper at egestas sed, elementum in justo.

Proin urna enim, semper at egestas sed, elementum in justo. Mauris sed mauris bibendum est imperdiet porttitor tincidunt at lorem. Proin augue massa, faucibus eu volutpat quis, hendrerit sed tortor. Suspendisse vitae lectus in tellus scelerisque aliquam. Pellentesque vehicula nibh ut dolor lobortis in pellentesque nulla ornare. Nam eget enim sed diam scelerisque rutrum. Nam pharetra, dui adipiscing condimentum hendrerit, odio orci mattis nibh, at porttitor libero est in massa. Aliquam semper dolor id arcu viverra vulputate. Phasellus libero quam, viverra quis vulputate sit amet, molestie id magna. Nullam laoreet massa sit amet arcu auctor imperdiet. In porttitor quam sed quam auctor feugiat. Mauris sagittis neque vel ipsum condimentum lacinia. Pellentesque tempus, sem et fermentum scelerisque, metus libero euismod ipsum, dictum vulputate mi sem id odio.

Suspendisse aliquet malesuada convallis.

Suspendisse aliquet malesuada convallis. Proin vulputate, nunc in vestibulum ornare, purus quam ultricies magna, porttitor pretium lacus ipsum in nibh. Duis dapibus pharetra neque non commodo. Morbi id posuere nulla. Quisque fringilla quam quis lorem gravida faucibus. Nulla arcu quam, tincidunt ac luctus a, viverra sed dolor. Pellentesque et pulvinar enim. Quisque at tempor ligula. Maecenas augue ante, euismod vitae egestas sit amet, accumsan eu nulla. Nullam tempor lectus a ligula lobortis pretium. Donec ut purus sed tortor malesuada venenatis eget eget lorem.

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Morbi interdum posuere ligula ut tristique. Nunc consequat convallis blandit. Praesent auctor, justo at molestie auctor, velit nisl pretium turpis, in luctus turpis quam quis nisl. Morbi sit amet convallis tortor. Sed a enim justo. Proin tortor justo, auctor viverra tristique sed, convallis ac nunc. Duis pellentesque, arcu vitae adipiscing hendrerit, dolor nunc viverra justo, vitae facilisis augue justo a ligula. Donec tempus pulvinar tortor adipiscing elementum. Quisque commodo augue a arcu volutpat eu ullamcorper nisl mollis. Ut venenatis leo in odio tristique mollis.

Praesent semper, quam at gravida imperdiet.

Praesent semper, quam at gravida imperdiet, metus ipsum luctus nunc, vitae faucibus sapien sapien vitae neque. Sed sit amet lacus ipsum, et venenatis purus. Praesent neque lorem, tincidunt vel placerat feugiat, rutrum ac erat. Sed nisl erat, iaculis ac tincidunt sed, dictum nec ipsum. Nulla semper vehicula tortor non ultricies. Donec ac quam ante, in feugiat sapien. Etiam massa turpis, laoreet et auctor sed, dictum sed urna. Fusce lorem ipsum, semper sit amet laoreet ac, aliquam at purus. Nunc scelerisque laoreet metus vel faucibus. Curabitur ac neque at arcu consectetur auctor eget id elit.

Proin malesuada lacus eget arcu dignissim interdum.

Ut elementum adipiscing elit quis viverra. Quisque eu ipsum in justo consectetur consequat. Proin malesuada lacus eget arcu dignissim interdum. Quisque est quam, vulputate ac porta eu, imperdiet non nisl. Praesent sapien tortor, blandit sed tempor ut, cursus eleifend nunc. Proin dictum hendrerit mi, vitae tempor tortor dapibus non. Morbi quam mauris, aliquam a lobortis id, elementum vitae quam. Suspendisse egestas luctus urna, vitae dapibus turpis ultrices in. In libero odio, sagittis id vulputate sed, lacinia id mi. Aenean congue, ipsum vitae sagittis placerat, enim lectus tempor diam, id semper leo erat eu massa. Quisque pellentesque vehicula adipiscing.

Phasellus aliquet tempus ligula

Phasellus aliquet tempus ligula, mollis imperdiet massa dignissim eu. Mauris ac risus neque, ut pulvinar risus. Nam in commodo turpis. Maecenas sed tortor justo, ut tempus augue. Sed malesuada molestie sapien, eget pharetra tellus blandit vel. Duis mattis semper viverra. Mauris id pharetra tortor. Fusce ultrices sapien felis, et tristique diam. Nam gravida euismod convallis. Ut nunc sapien, egestas vitae suscipit eget, volutpat lobortis nisi. Suspendisse potenti. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nulla facilisi. Donec at neque odio, interdum suscipit dui. Morbi molestie leo a dolor pharetra sollicitudin. Fusce id tellus nibh, sed fermentum est.

Ut elementum adipiscing elit quis viverra.

Donec sit amet lorem pretium neque fringilla imperdiet ac eu augue. Morbi non magna diam. Sed ac massa nisi, nec pellentesque tellus. Integer posuere volutpat nulla eu placerat. Ut dignissim dolor et libero feugiat cursus. Aenean posuere vehicula cursus. Nam vitae tellus dolor. Aliquam risus nulla, egestas vel eleifend id, ullamcorper eu velit.

Pellentesque habitant morbi tristique senectus et netus

Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Cras ligula lectus, interdum id auctor a, rutrum id felis. Integer sollicitudin urna tincidunt magna sollicitudin bibendum vitae ut ante. Curabitur luctus scelerisque tempor. Nullam dolor massa, accumsan eu malesuada ac, mattis id ante. Nunc ligula metus, venenatis vel gravida eget, tempor ut dui. Integer quis ligula ipsum, sit amet scelerisque leo. Aenean placerat ornare tempus. In eget mi et justo mollis vehicula quis et ipsum. Nulla accumsan nisl vel purus elementum sodales. In eget quam sed nisl egestas imperdiet ac eu leo. Proin vel mauris diam, tempus scelerisque enim. In bibendum arcu in dolor rutrum interdum. Nullam libero urna, auctor at dapibus eget, varius non elit. Vestibulum eu dui lorem.

Cras eget massa lorem, id aliquet enim.

Cras eget massa lorem, id aliquet enim. Sed sit amet elit ac nisl sodales molestie eget vitae lectus. Ut non massa sed leo aliquet mattis. Integer justo mauris, vulputate a imperdiet id, tincidunt ac neque. Nunc adipiscing semper nisl in tempor. Vivamus mattis, eros a lacinia congue, lacus urna ultrices diam, quis varius purus felis quis sapien. Duis nec nibh purus, at ornare dolor. Etiam ipsum mi, pretium a sagittis sit amet, cursus nec velit. Ut et orci nibh. Cras rhoncus risus in velit luctus eget congue elit congue. Nullam ut feugiat ligula. Quisque molestie vehicula arcu, in venenatis tortor semper vitae.

 

Nam sit amet libero tortor, sit amet eleifend orci.

Nam sit amet libero tortor, sit amet eleifend orci. Quisque semper rutrum est sit amet porta. Fusce non diam ligula, id accumsan velit. Donec et nibh ac justo commodo ornare. In hac habitasse platea dictumst. Suspendisse at mauris dolor, at mattis ipsum. Sed id mi orci, vitae commodo leo. Nullam ut viverra nulla. Donec nec nunc vitae enim vestibulum porttitor. Pellentesque vitae laoreet erat. Phasellus ac convallis elit. Vivamus in mi et justo facilisis ornare. Quisque hendrerit enim ac lectus malesuada feugiat. In orci risus, egestas et faucibus sed, malesuada et sapien. Fusce sit amet lorem augue, nec accumsan nunc. Sed id augue a tortor scelerisque posuere sit amet eu enim.

Donec dapibus ante quis justo malesuada consequat vel in leo.

Donec dapibus ante quis justo malesuada consequat vel in leo. Aenean ut ipsum ultrices nisi venenatis blandit id tincidunt justo. Nunc consequat justo odio. Sed tellus dui, rutrum vel ullamcorper id, mollis vitae lorem. Praesent ac nisl mi. Proin viverra porttitor sem, vitae sollicitudin augue lobortis eu. Duis magna eros, vehicula quis fringilla sit amet, porttitor id dui. Nunc ut aliquam nibh. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut dapibus ultrices sem sed ultricies. Sed rutrum tortor nec turpis tincidunt imperdiet. Nam erat libero, porta id fringilla eget, pulvinar in lorem. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Morbi ac commodo sem.

Fusce lobortis velit eu nisl varius pulvinar.

Fusce lobortis velit eu nisl varius pulvinar. Sed sagittis, urna vel hendrerit pellentesque, erat nisl gravida velit, mollis posuere augue diam vel tortor. Vestibulum tempor mattis lacus id varius. Curabitur blandit nibh sed massa aliquet congue. Curabitur lobortis, sem quis auctor pretium, libero felis convallis nisl, vitae molestie ligula nisi eget justo. Donec in lacus justo, nec consequat mauris. Donec in dolor dolor, sollicitudin euismod libero. Morbi et ipsum augue.

Sed vehicula mauris nec mauris venenatis.

Sed vehicula mauris nec mauris venenatis sed aliquam mi pharetra. In ultrices blandit leo ac posuere. Curabitur id arcu vitae mauris varius suscipit in quis eros. Duis adipiscing ornare posuere. Nulla lectus nisl, adipiscing sit amet consectetur sit amet, venenatis sed ligula. Nulla facilisi. Quisque commodo velit ac velit blandit ut posuere justo egestas. Ut quis dui eget arcu pulvinar posuere. Mauris et urna purus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; In hac habitasse platea dictumst.

Vivamus eget diam magna.

Vivamus eget diam magna. Nulla pulvinar nunc in augue adipiscing vel suscipit sapien hendrerit. Etiam sit amet venenatis nulla. Suspendisse odio massa, interdum at euismod sit amet, cursus vel arcu. Donec a eros quis dui accumsan mattis. Nam at erat est. Aenean non mauris in sapien posuere bibendum. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nullam sit amet odio ut dui placerat pretium non ut ligula. Pellentesque mauris leo, porta in hendrerit mollis, fringilla eu neque.

Vestibulum elementum dolor.

Vestibulum elementum dolor et massa ultricies condimentum. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec vel faucibus orci. Cras a convallis odio. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Ut molestie bibendum erat nec congue. In et enim eu dolor mollis ultrices. Morbi consectetur placerat luctus. Duis sit amet mi eu tortor cursus pellentesque.

Who makes an inventory list?

The packers make an inventory list.    Request a copy of the inventory list to sign and keep, or sign on a screen and receive an email copy.   If delicates or furniture are not professionally packed, have the packers inspect and repack as necessary.

Who makes the insurance list?

You do.    Whether insured Lump Sum or by valued inventory, list:

a.    individual items insured for more than $3,000.

b.   Leave self-packed goods unsealed, and have them inspected, repacked as necessary, and sealed by packers in order to avoid having them labelled PBO and have them insured for all risk. PBO (boxes packed by owner) are covered for loss and theft only, up to $300/box, if you submit a valued list of contents before pickup.

c.   If you believe that the overall value of your shipment is over $12/lb, then let us help you figure out what is is.

 

 

If you chose Lump Sum, you are finished.

When is this insurance list due?

Two weeks before pickup.    If by pickup,  Kef has not received a valued inventory or a statement that you will supply one, we insure you for Lump Sum.   Goods are not insured until we receive the list and payment for it and there are late fees for submitting a list after pickup.

For items of special value must we supply an invoice, photos, valuation (even internet), prior insurance policy before pickup or only if there is damage/loss?

Best to supply before, though not required.

If we don’t insure something or under-insure, will someone still compensate us for damage or loss?

Insurance is your only protection against damage or loss.  If you under-insure, you will be under-compensated.

Does the customs office see insurance list?

No.  The insurance list goes only to the insurers.

How best to label goods?

By color and other codes what is going where.   MB (master bedroom, BM (basement), BR1 (1st bedroom), GF (ground floor), K (kitchen), and DNS(do not ship)

Do I have to be home when the packers are there?

Someone who knows priorities must be there at all times.  Time the movers work without direction is billable overtime.

Can I rely on the movers to give or receive accurate information about volume, customs, timing, what’s included, or anything else?

No.  The Kef office in writing is your only source and conduit of information. Especially on the matter of volume, there are too many factors–not the least of which is the way things fit together after packing.  You will be billed at actual usable volume–whether in a container, crated, loose, or palletized.   Assume volume will be 25% higher than estimated and prioritize your goods.      Again, information from movers–about services, timing, volume, whatever–is TOTALLY unreliable.   Review and make use of our instructions religiously.   Similarly assume that information or instructions given to moving teams will not be correctly understood–check and confirm their understanding and their work repeatedly.

Can I help the packers disassemble, pack, or move things?

No.  It not save time or money, and it will put your goods, insurance, and health at risk.  If you want to pack non-delicates, you must give a list of contents and boxes can not be insured for more than $300 each.       During pickup, spend your time  making sure movers take and leave what you want.

How do we make sure the packers take the right stuff?

Use DNS (do not ship) labels, and look around before they leave.  Tell them if they took or left something you did not want them to.   It is your responsibility to make sure they have taken and left what they were supposed to before they leave.  Take your time, look around.     Uncorrected mistakes get more expensive with time.

Ok to leave light things in drawers and files in filing cabinets?

Only if really light and the furniture very strong.   Otherwise furniture could be too heavy and could break apart.

Are any items taxable if I have tax-free privileges?

Gas grill, built in items such as sinks, tiles, 2nd’s of appliances, sports equipment except non-electric bikes, food, disposables.

All of these things could also result in delays, which are expensive if you have your own container.
Will we get a bill of landing?

No.  A digital copy goes to Kef;  no hard copy is needed.

Will Kef be at pickup/delivery?

The movers are our agents;  do not rely on them to receive or give information.   Damages, missing items, or any problems–call Kef on the spot.

How many movers to expect?

As few as 3, as many as 6. Usually 4.

Is estimated timing accurate?

Timing is uncertain. Delays happen when:  Containers are unavailable, are waiting to be filled (if shared),  or bumped due to overbooking, the vessel is cancelled, closing date is changed, loading/landing is bumped for under-booking/weather/war/strike,  documentation is delayed/incorrect,  engine breakdowns, the port is backed up, the truck is waiting to be filled (if shared), breaks down, is surprised by a prior difficult delivery.  Kef cannot guarantee timing. For pickup and delivery, ask the truckers to call you ½ hour before they will arrive.

When will we have our final price?

When we have final volume, your insurance list, any extra charges at port or delivery.

Will movers re-assemble everything packers disassembled?

Only:  simple re-assembly of used items, legs on tables, one item on another, doors on cabinets–and only upon request.   The service includes 2 beds and one table.

After we bring documents to the local customs office, do we need to bring them to you?

We need scans or good copies and original signatures on clearing documents.   There are some situations where you may be called to the customs clearers office to finalize them.

When does our shipment arrive and when do we get it?

Your bill often notes your shipment’s departure and expected arrival.  If you paid on time and taken care of customs well before arrival,  we often clear and deliver containers in 1 week.  Less than container loads take 2+ weeks.

When do we get back the deposit?

2-6 months or however long final port documents take.

One payment is in shekels 2 weeks after pick-up, and we don’t have a shekel account?

Wire dollars to a money changer and have them deposit to our account–always faster and cheaper than a bank.

We also give you the option of paying in dollars with a premium of 5.5%.  That is the actual cost of selling dollars and buying shekels at the steamship transaction rate.  Whatever you decide, avoid delays and extra costs such as storage and container rental, by making sure you are paid up before the time comes for clearing your shipment.

Goods delivered to our warehouse

If you are having goods delivered to our warehouse, you must: a. let us know what to expect and when b.  for self delivery, arrange a specific time with the warehouse, c.   have goods labeled with name and control number, d.  supply signed delivery receipts asap to Kef of goods delivered by yourself or your agents (i.e. stores), and  e. check that goods  appear correctly on the packing list

When will we know the final weight/volume?

Sometimes within a day, sometimes after a week or more. Though quite unusual, there are even corrections made after arrival in Israel.

How long before we can get our stuff?

Please refer to our section on Timing for detailed estimates.

If our contract is full pack, will we save money, if we pack some of our own goods?

The price is the same whether we pack everything or you pack some.   To insurance delicates or furniture, they must be professionally packed.    If your contract is for partial pack (or less) and you have the movers pack anything besides delicates and furniture (or whatever is designated to be packed), you may be billed for full pack on the entire shipment.

Leave self-packed goods unsealed, and have them inspected, repacked as necessary, and sealed by packers in order to avoid having them labelled PBO and have them insured for all risk. PBO (boxes packed by owner) are covered for loss and theft only, up to $300/box, if you submit a valued list of contents before pickup.

What if actual volume or weight (v|w) is different from the estimate?

Contracts are often based on an estimate and a minimum.    If you exceed that, you pay pro-rata (total contract $/est. v|w) for additional.     If you ship more than  a container, you are billed for an LCL, less than a full container shipment, including one time fees.  (See rates.)

Simple style

Proin urna enim, semper at egestas sed, elementum in justo.

Proin urna enim, semper at egestas sed, elementum in justo. Mauris sed mauris bibendum est imperdiet porttitor tincidunt at lorem. Proin augue massa, faucibus eu volutpat quis, hendrerit sed tortor. Suspendisse vitae lectus in tellus scelerisque aliquam. Pellentesque vehicula nibh ut dolor lobortis in pellentesque nulla ornare. Nam eget enim sed diam scelerisque rutrum. Nam pharetra, dui adipiscing condimentum hendrerit, odio orci mattis nibh, at porttitor libero est in massa. Aliquam semper dolor id arcu viverra vulputate. Phasellus libero quam, viverra quis vulputate sit amet, molestie id magna. Nullam laoreet massa sit amet arcu auctor imperdiet. In porttitor quam sed quam auctor feugiat. Mauris sagittis neque vel ipsum condimentum lacinia. Pellentesque tempus, sem et fermentum scelerisque, metus libero euismod ipsum, dictum vulputate mi sem id odio.

Suspendisse aliquet malesuada convallis.

Suspendisse aliquet malesuada convallis. Proin vulputate, nunc in vestibulum ornare, purus quam ultricies magna, porttitor pretium lacus ipsum in nibh. Duis dapibus pharetra neque non commodo. Morbi id posuere nulla. Quisque fringilla quam quis lorem gravida faucibus. Nulla arcu quam, tincidunt ac luctus a, viverra sed dolor. Pellentesque et pulvinar enim. Quisque at tempor ligula. Maecenas augue ante, euismod vitae egestas sit amet, accumsan eu nulla. Nullam tempor lectus a ligula lobortis pretium. Donec ut purus sed tortor malesuada venenatis eget eget lorem.

Morbi interdum posuere ligula ut tristique.

Morbi interdum posuere ligula ut tristique. Nunc consequat convallis blandit. Praesent auctor, justo at molestie auctor, velit nisl pretium turpis, in luctus turpis quam quis nisl. Morbi sit amet convallis tortor. Sed a enim justo. Proin tortor justo, auctor viverra tristique sed, convallis ac nunc. Duis pellentesque, arcu vitae adipiscing hendrerit, dolor nunc viverra justo, vitae facilisis augue justo a ligula. Donec tempus pulvinar tortor adipiscing elementum. Quisque commodo augue a arcu volutpat eu ullamcorper nisl mollis. Ut venenatis leo in odio tristique mollis.

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Praesent semper, quam at gravida imperdiet, metus ipsum luctus nunc, vitae faucibus sapien sapien vitae neque. Sed sit amet lacus ipsum, et venenatis purus. Praesent neque lorem, tincidunt vel placerat feugiat, rutrum ac erat. Sed nisl erat, iaculis ac tincidunt sed, dictum nec ipsum. Nulla semper vehicula tortor non ultricies. Donec ac quam ante, in feugiat sapien. Etiam massa turpis, laoreet et auctor sed, dictum sed urna. Fusce lorem ipsum, semper sit amet laoreet ac, aliquam at purus. Nunc scelerisque laoreet metus vel faucibus. Curabitur ac neque at arcu consectetur auctor eget id elit.

Proin malesuada lacus eget arcu dignissim interdum.

Ut elementum adipiscing elit quis viverra. Quisque eu ipsum in justo consectetur consequat. Proin malesuada lacus eget arcu dignissim interdum. Quisque est quam, vulputate ac porta eu, imperdiet non nisl. Praesent sapien tortor, blandit sed tempor ut, cursus eleifend nunc. Proin dictum hendrerit mi, vitae tempor tortor dapibus non. Morbi quam mauris, aliquam a lobortis id, elementum vitae quam. Suspendisse egestas luctus urna, vitae dapibus turpis ultrices in. In libero odio, sagittis id vulputate sed, lacinia id mi. Aenean congue, ipsum vitae sagittis placerat, enim lectus tempor diam, id semper leo erat eu massa. Quisque pellentesque vehicula adipiscing.

Phasellus aliquet tempus ligula

Phasellus aliquet tempus ligula, mollis imperdiet massa dignissim eu. Mauris ac risus neque, ut pulvinar risus. Nam in commodo turpis. Maecenas sed tortor justo, ut tempus augue. Sed malesuada molestie sapien, eget pharetra tellus blandit vel. Duis mattis semper viverra. Mauris id pharetra tortor. Fusce ultrices sapien felis, et tristique diam. Nam gravida euismod convallis. Ut nunc sapien, egestas vitae suscipit eget, volutpat lobortis nisi. Suspendisse potenti. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nulla facilisi. Donec at neque odio, interdum suscipit dui. Morbi molestie leo a dolor pharetra sollicitudin. Fusce id tellus nibh, sed fermentum est.

Ut elementum adipiscing elit quis viverra.

Donec sit amet lorem pretium neque fringilla imperdiet ac eu augue. Morbi non magna diam. Sed ac massa nisi, nec pellentesque tellus. Integer posuere volutpat nulla eu placerat. Ut dignissim dolor et libero feugiat cursus. Aenean posuere vehicula cursus. Nam vitae tellus dolor. Aliquam risus nulla, egestas vel eleifend id, ullamcorper eu velit.

Pellentesque habitant morbi tristique senectus et netus

Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Cras ligula lectus, interdum id auctor a, rutrum id felis. Integer sollicitudin urna tincidunt magna sollicitudin bibendum vitae ut ante. Curabitur luctus scelerisque tempor. Nullam dolor massa, accumsan eu malesuada ac, mattis id ante. Nunc ligula metus, venenatis vel gravida eget, tempor ut dui. Integer quis ligula ipsum, sit amet scelerisque leo. Aenean placerat ornare tempus. In eget mi et justo mollis vehicula quis et ipsum. Nulla accumsan nisl vel purus elementum sodales. In eget quam sed nisl egestas imperdiet ac eu leo. Proin vel mauris diam, tempus scelerisque enim. In bibendum arcu in dolor rutrum interdum. Nullam libero urna, auctor at dapibus eget, varius non elit. Vestibulum eu dui lorem.

Cras eget massa lorem, id aliquet enim.

Cras eget massa lorem, id aliquet enim. Sed sit amet elit ac nisl sodales molestie eget vitae lectus. Ut non massa sed leo aliquet mattis. Integer justo mauris, vulputate a imperdiet id, tincidunt ac neque. Nunc adipiscing semper nisl in tempor. Vivamus mattis, eros a lacinia congue, lacus urna ultrices diam, quis varius purus felis quis sapien. Duis nec nibh purus, at ornare dolor. Etiam ipsum mi, pretium a sagittis sit amet, cursus nec velit. Ut et orci nibh. Cras rhoncus risus in velit luctus eget congue elit congue. Nullam ut feugiat ligula. Quisque molestie vehicula arcu, in venenatis tortor semper vitae.

 

Nam sit amet libero tortor, sit amet eleifend orci.

Nam sit amet libero tortor, sit amet eleifend orci. Quisque semper rutrum est sit amet porta. Fusce non diam ligula, id accumsan velit. Donec et nibh ac justo commodo ornare. In hac habitasse platea dictumst. Suspendisse at mauris dolor, at mattis ipsum. Sed id mi orci, vitae commodo leo. Nullam ut viverra nulla. Donec nec nunc vitae enim vestibulum porttitor. Pellentesque vitae laoreet erat. Phasellus ac convallis elit. Vivamus in mi et justo facilisis ornare. Quisque hendrerit enim ac lectus malesuada feugiat. In orci risus, egestas et faucibus sed, malesuada et sapien. Fusce sit amet lorem augue, nec accumsan nunc. Sed id augue a tortor scelerisque posuere sit amet eu enim.

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Who makes an inventory list?

The packers make an inventory list.    Request a copy of the inventory list to sign and keep, or sign on a screen and receive an email copy.   If delicates or furniture are not professionally packed, have the packers inspect and repack as necessary.

Who makes the insurance list?

You do.    Whether insured Lump Sum or by valued inventory, list:

a.    individual items insured for more than $3,000.

b.   Leave self-packed goods unsealed, and have them inspected, repacked as necessary, and sealed by packers in order to avoid having them labelled PBO and have them insured for all risk. PBO (boxes packed by owner) are covered for loss and theft only, up to $300/box, if you submit a valued list of contents before pickup.

c.   If you believe that the overall value of your shipment is over $12/lb, then let us help you figure out what is is.

 

 

If you chose Lump Sum, you are finished.

When is this insurance list due?

Two weeks before pickup.    If by pickup,  Kef has not received a valued inventory or a statement that you will supply one, we insure you for Lump Sum.   Goods are not insured until we receive the list and payment for it and there are late fees for submitting a list after pickup.

For items of special value must we supply an invoice, photos, valuation (even internet), prior insurance policy before pickup or only if there is damage/loss?

Best to supply before, though not required.

If we don’t insure something or under-insure, will someone still compensate us for damage or loss?

Insurance is your only protection against damage or loss.  If you under-insure, you will be under-compensated.

Does the customs office see insurance list?

No.  The insurance list goes only to the insurers.

How best to label goods?

By color and other codes what is going where.   MB (master bedroom, BM (basement), BR1 (1st bedroom), GF (ground floor), K (kitchen), and DNS(do not ship)

Do I have to be home when the packers are there?

Someone who knows priorities must be there at all times.  Time the movers work without direction is billable overtime.

Can I rely on the movers to give or receive accurate information about volume, customs, timing, what’s included, or anything else?

No.  The Kef office in writing is your only source and conduit of information. Especially on the matter of volume, there are too many factors–not the least of which is the way things fit together after packing.  You will be billed at actual usable volume–whether in a container, crated, loose, or palletized.   Assume volume will be 25% higher than estimated and prioritize your goods.      Again, information from movers–about services, timing, volume, whatever–is TOTALLY unreliable.   Review and make use of our instructions religiously.   Similarly assume that information or instructions given to moving teams will not be correctly understood–check and confirm their understanding and their work repeatedly.

Can I help the packers disassemble, pack, or move things?

No.  It not save time or money, and it will put your goods, insurance, and health at risk.  If you want to pack non-delicates, you must give a list of contents and boxes can not be insured for more than $300 each.       During pickup, spend your time  making sure movers take and leave what you want.

How do we make sure the packers take the right stuff?

Use DNS (do not ship) labels, and look around before they leave.  Tell them if they took or left something you did not want them to.   It is your responsibility to make sure they have taken and left what they were supposed to before they leave.  Take your time, look around.     Uncorrected mistakes get more expensive with time.

Ok to leave light things in drawers and files in filing cabinets?

Only if really light and the furniture very strong.   Otherwise furniture could be too heavy and could break apart.

Are any items taxable if I have tax-free privileges?

Gas grill, built in items such as sinks, tiles, 2nd’s of appliances, sports equipment except non-electric bikes, food, disposables.

All of these things could also result in delays, which are expensive if you have your own container.
Will we get a bill of landing?

No.  A digital copy goes to Kef;  no hard copy is needed.

Will Kef be at pickup/delivery?

The movers are our agents;  do not rely on them to receive or give information.   Damages, missing items, or any problems–call Kef on the spot.

How many movers to expect?

As few as 3, as many as 6. Usually 4.

Is estimated timing accurate?

Timing is uncertain. Delays happen when:  Containers are unavailable, are waiting to be filled (if shared),  or bumped due to overbooking, the vessel is cancelled, closing date is changed, loading/landing is bumped for under-booking/weather/war/strike,  documentation is delayed/incorrect,  engine breakdowns, the port is backed up, the truck is waiting to be filled (if shared), breaks down, is surprised by a prior difficult delivery.  Kef cannot guarantee timing. For pickup and delivery, ask the truckers to call you ½ hour before they will arrive.

When will we have our final price?

When we have final volume, your insurance list, any extra charges at port or delivery.

Will movers re-assemble everything packers disassembled?

Only:  simple re-assembly of used items, legs on tables, one item on another, doors on cabinets–and only upon request.   The service includes 2 beds and one table.

After we bring documents to the local customs office, do we need to bring them to you?

We need scans or good copies and original signatures on clearing documents.   There are some situations where you may be called to the customs clearers office to finalize them.

When does our shipment arrive and when do we get it?

Your bill often notes your shipment’s departure and expected arrival.  If you paid on time and taken care of customs well before arrival,  we often clear and deliver containers in 1 week.  Less than container loads take 2+ weeks.

When do we get back the deposit?

2-6 months or however long final port documents take.

One payment is in shekels 2 weeks after pick-up, and we don’t have a shekel account?

Wire dollars to a money changer and have them deposit to our account–always faster and cheaper than a bank.

We also give you the option of paying in dollars with a premium of 5.5%.  That is the actual cost of selling dollars and buying shekels at the steamship transaction rate.  Whatever you decide, avoid delays and extra costs such as storage and container rental, by making sure you are paid up before the time comes for clearing your shipment.

Goods delivered to our warehouse

If you are having goods delivered to our warehouse, you must: a. let us know what to expect and when b.  for self delivery, arrange a specific time with the warehouse, c.   have goods labeled with name and control number, d.  supply signed delivery receipts asap to Kef of goods delivered by yourself or your agents (i.e. stores), and  e. check that goods  appear correctly on the packing list

When will we know the final weight/volume?

Sometimes within a day, sometimes after a week or more. Though quite unusual, there are even corrections made after arrival in Israel.

How long before we can get our stuff?

Please refer to our section on Timing for detailed estimates.

If our contract is full pack, will we save money, if we pack some of our own goods?

The price is the same whether we pack everything or you pack some.   To insurance delicates or furniture, they must be professionally packed.    If your contract is for partial pack (or less) and you have the movers pack anything besides delicates and furniture (or whatever is designated to be packed), you may be billed for full pack on the entire shipment.

Leave self-packed goods unsealed, and have them inspected, repacked as necessary, and sealed by packers in order to avoid having them labelled PBO and have them insured for all risk. PBO (boxes packed by owner) are covered for loss and theft only, up to $300/box, if you submit a valued list of contents before pickup.

What if actual volume or weight (v|w) is different from the estimate?

Contracts are often based on an estimate and a minimum.    If you exceed that, you pay pro-rata (total contract $/est. v|w) for additional.     If you ship more than  a container, you are billed for an LCL, less than a full container shipment, including one time fees.  (See rates.)