We are sorry to hear that you have damages and/or losses.   Please click here to file a marine insurance claim.

If you need help with the claim form or communicating with the marine insurance company, LET US KNOW ASAP.   betty@kefintl.com    and    neil@kefintl.com

Here are guides to lead you through the process.    For LumpSum (LS), click, The Octopus Portal System – Transferee Guide to Lump Sum Coverage Inclusive of the High Value Inventory is .   
 
For SVI (standard valued inventory) aka CVI (comprehensive valued inventory), click here.
 

Items thought to be missing 

must be recorded and co-signed by the trucker on the Bingo Sheet as goods are unloaded, then reported immediately to Kef and Pac Global.

 

Reporting Damages to Pac Global

You have up to 45 days after arrival of goods in your home or warehouse, then 90 days to submit all supporting documents.

 Save the evidence 

including broken or damaged items, even glass–until the claim is settled. 

 

Repair estimates must include 

A)   estimated cost of replacement at destination in pre-shipping condition.   

B)   the likelihood that the damage was caused during shipping.  

C)   photos of the damage, closeup and from a distance.

D)  VAT and transportation within the repair quote for each item–NOT listed separately. 

Packing List 

highlight missing or damaged items and condition codes (“sc”, “br”)

 

Proof of Value 

invoice, prior insurance policy, pre-packing photos, 3rd party assessment, quote from store or web site.

 

 Notes: 

Repair estimators can charge nis 350-750 for a written repair estimate–add that to your claim.  Before you get written estimates, try to get free oral estimates, so you can compare.   The most common estimators in the Jerusalem area (though they may work everywhere) are:   Furniture Doctor 02 999 2418, Restorno 02-650-8777, and Robert Cohen 054 975 6149.   All are competent and expensive. 

Marine Insurance may pay total loss and take possession of goods for which repair estimates exceed some %  (50?) of replacement value.   Repairing, discarding, or  replacing goods before the claim is settled may limit your rights. 

After signing a proposed settlement, expect payment sometime after 60 business days, which do not include holidays or weekends.

Insurance fraud is a serious crime and will be prosecuted to the full extent of the law.

Damage to site

Minor scuffing and nicking is normal.   For serious issues, notify us and the delivery team immediately and record it on signed documents.   The responsibility is with the team, but we can assist.

 

 After you have reviewed the instructions above, click here to file a marine insurance claim.   To read the instructions on our web page, click here.

 

 

Please note:    Insurance fraud is a serious crime and will be prosecuted to the full extent of the law.