Contacts and Problems We need phone numbers, yours and friends who can reach you. If there are any problems, call Kef immediately. Make sure you have the phone numbers of the two of the delivery crew and Kef directors.
Steps, Stairs, and Access You must measure steps (where truck can park to the door of your home), count stairs (up, down, inside, outside), and describe and video possible problems with access. If we don’t know about it in advance, it will be more expensive.
Delivery Date and Times Tell us your preferred dates. A date is a target, until you receive a confirmation. We notify asap, though that can be only 12 hours before! Ask to be notified of delays and to be called 45 minutes before their anticipated arrival. Shipments, and all the components of the shipping process– containers, steamships, airplanes, trucks, crews, materials, drivers–can be early or late. Whatever you believe or have heard or read the projected time frame to be—multiply it by 2–and then, understand that further uncertainty is not unlikely. Delivery of a partial container does not necessarily happen in the week or two after clearing customs. See LCL Arrival notice moving to Israel.
Exclusive container shipments (FCL) are faster and more predictable than shared container shipments, though it is not uncommon for an FCL to take a full week or more for clearing and delivery. Storage accrues after 2-4 days and Container Rental (demurrage) after 1 week.
Cancellations and Delays Deliveries can be cancelled suddenly, and delays of 3+ hours are not uncommon. Though we do our best to keep deliveries during “normal” hours, there are occasions when they stretch into hours of darkness. That happens only if it conforms to our best professional judgment.
Refusal to receive your shipment when offered Refusing delivery incurs a fee and an uncertain delay for rescheduling–especially during summer, strikes, and holidays, when backlogs grow.
Children. Unless they are in your arms or able to stay out of the way arrange to have them elsewhere during the delivery.
Supervision. Have 3+ people present to receive your shipment, one at the truck and the rest inside. At the truck, one marks the bingo sheet for items received, and the other directs the porters. Do your best, even if some stickers have fallen off. Inside others remind them where things go.
Save parking spaces close to your door . 20’ container or less = minimum 3 spaces (13 meters) 40′ = min 4 spaces (17 meters). If you fail to save that amount of space within 25 meters (back of truck to your front door) YOU MUST LET US KNOW IMMEDIATELY so we can decide whether it is cheaper or easier to do a long carry or use a shuttle. Both cost extra money.
Expect 2-5 movers Feel free to offer water, snacks, or a meal for a big shipment. This is NOT a requirement. Do not help, except to say where items go and which to unwrap or assemble.
Elevators Elevator, especially old ones, sometimes break or are unable to fit or carry large, heavy goods. Kef does not take responsibility. Give size, weight limits, and condition before delivery. Some elevators are not of a size or strength to carry large items.
Difficult deliveries If there may be difficult conditions, describe and send pictures/video immediately. Examples: more than 25 meters truck door to door of apt/home , more than 28 steps up/down/inside/outside, small or old elevator, narrow or sharp/windy street, overhanging trees, delivery above the 2nd floor, extra large, heavy, dense, or unusual items (like safes), or many boxes over 20 lbs. each (i.e. books). If you do not notify us, damages to goods or surroundings are at your risk, and there may be surcharges (for surprising us!)
Cranes A 28-42 meter arm crane or a 3 story ladder crane helps with difficult access, high floors, tiny/old elevators, extra-heavy, dense, or delicate items, and reduces risk to goods and walls. There is a flat and an hourly fee. Depending on type, location, and duration there may be a savings over hand-carrying, if that is even an option.
Carpets Make sure they are put down before the furniture.
Re-assembly If you tell us in advance of the delivery day and ask the truckers, they will assemble simple, used furniture which our packers disassembled–simple beds, tables, one piece on another, dresser legs, and cabinet doors You must also tell us in advance if you may ask them to assemble wardrobes, bunkbeds, or complicated pieces for additional payment. We suggest going to http://www.midrag.co.il to find the best carpenters and handymen in your area. You can also call Shoshana at 058-6221019.
Empty space? A mix of shapes and sizes results in unused space and settling, as in a cereal box. Unless you have paid for a custom crate, lift vans and other standard crates are not built to the size of your goods, and generally take more space than pallets. Delicates need empty space around them. There is a direct relation between the safety of your goods and generous use of space and packing materials both within and around packages/items.
Unboxing, unwrapping, uncrating Boxes and crates are sometimes removed before delivery for better grip and access. If you let Kef know in advance of delivery and request it truckers unwrap major furniture and appliances and put them where you want them. If your home is a work site, leave them in packing. Truckers do not unload pictures, new furniture, dishes, ornaments, books, clothes, etc.
Losses You or the trucker must mark your bingo sheet, noting items received, missing, or damaged. Note if the seal of the container arrived opened. Do your best, even if some stickers have fallen off.
Damages to site or goods. Show the foreman, record it on the delivery receipt and bingo sheet, have him co-sign, and keep a copy or photograph those documents. Some damage to walls, banisters, etc. is unavoidable; for major damage send us a written 3rd party repair estimate. The responsibility is with the team, but we can help, if necessary.
Claims Save broken items. Received and missing items or boxes or goods whose outsides appears to be damaged must be written on the delivery and bingo sheets–or a piece of paper– signed by you and the delivery foreman. You must keep copies or photograph them. You have 45 days to make a claim and 90 days more to submit documents.
Tips are customary–they are NOT OBLIGATORY. Before giving a tip, the foreman and you must sign and photo a bingo—a list of items received, missing, or damaged–and make a tour of premises to verify: goods are where you want; major appliances and furniture are out of packing, and simple used furniture disassembled by our crew is re-assembled; gross debris is discarded near bins without blocking access.
|More than 2 floors (28 steps), the sum of inside, outside, up, and down steps||min. $.025/cft/step, Min $55/floor or part thereof|
|Long carry–More than 25 meters distance truck loading door to entrance to apt or house. Charged in increments of 25 meters.||minimum $0.31/cft/25 meters, min charge $100/25 meters|
|Hoisting with cables||minimum $225/hour or part thereof|
|Ladder crane||min $125/hour -$250 min.|
|Arm crane 28 meters 42 meters||min $200/hour–$400 minimum min $250/hr–$500 minimum|
|Porterage of items above 300 lbs. including piano. Delivery to ground floor only. Re-asssembly is not included.||min $275 to $550 per heavy item|
|more than 50 boxes of books||min $210/50 boxes or part|
|Not informing Kef office at least 1 month in advance of possible or likely destination difficulties (eg. heavy items, long carry, difficult access) including though not limited to those listed above.||min 25-50% increase of above charges|
|Basic assembly of baby grand or grand piano–does not include tuning||min $300-$500|
|Assembly of goods other than simple, used furniture which our packers disassembled, which you request the delivery crew re-assemble, excluding wardrobes, bunkbeds, flat-pack, ikea furniture, or complicated pieces. Simple = not more than 30 minutes work for one unskilled (not a carpenter)||min $70-250/piece min $65 per hour or part thereof per worker bunk bed $120 min|
|Delivery to North of country when container arrives to Southern Port or vice versa||Min extra $1.25/cubic foot, minimum $250|
|Most areas over the Green Line. Delivery outside of Central Israel Beyond 70 km from Ashdod or 60 km from Haifa (all the above are in addition to the previous row)||Min extra $1.25/cubic foot, minimum $250|
|2nd delivery lcl/20’/40’/40’HC same/different city (minimums) same price for 3rd, 4th, etc.||lcl $245 /$295 min 20′ 350/420 min 40′ 450/500 min|
OTHER (LESS COMMON) FEES AT ORIGIN AND DESTINATION
|Extra time working or waiting because of difficult access– narrow entries, stairwells, elevators, delays, disorganized goods, sorting, removing goods at site, changing instructions, etc..||$65/person hour or part thereof, min $100. plus $110/hour for part thereof or container (more than 2 hours for a 20′, 3 for 40′)|
|Sorting of goods for multiple delivery.||min $225/hour or part thereof, $300 minimum|
|Double handling||min $1.00/cubic foot, $200 minimum|
|Change of name for shipment||min $110|
|Refusal or change to date or location of delivery requested by customer.||min $145/instance plus costs; if on the same day, min $600 + costs|
|Shuttle, an added smaller truck or tractor. You may order a shuttle in advance or wait to see if truck finds parking nearby. If not found nearby, you pay distance carry (more than 25 meters truck door to home door) or waiting time for truck and crew, until shuttle arrives. Shuttles are necessary in areas with difficult access, including downtown Tel Aviv and Jerusalem, new towers where access is through underground parking, narrow streets where a trailer cannot navigate (Nachlaot, German Colony..)||shuttle min $220/trip + min $0.60/cubic foot distance more than 25 meters: min $0.40/cubic foot/25 meters or part waiting time: min $125-225/hour or part thereof
UNCOMMON DESTINATION FEES
|For container load — emptying container at the port in order to store: 20’/40’/40’HC||minimums $350/550/650|
|Moving the container from the port to LCD warehouse||minimum $210 (20) $320 (40)|
|Visit by Kef to site for any reason, esp evaluate/strategize destination access||$125/hour or part thereof|
|End of voyage declared by steamship company in country not requested||minimums 20’/$1000, 40’/$2000|
|Negotiations with customs or shipping agents (e.g. attempting to arrange deposit of what taxes would be, until tax-free status is acquired, when shipping to Israel)||min $270 for the 1st hour, $175 each hour or part thereof following.|
|War or strike surcharges||min $210-1200/40’, often split equally for LCL|
|Calls to customs to expedite clearing||min $35/each|
|Failing to list items accurately and completely on packing list a/o customs declaration||min $125/item|
|Kef surcharge on port fee on taxed goods||min 15% of tax|
|Customs Inspection LCL/20’/40’/40’HC||minimums $220/400/650/750 + minimum $186 to move container back and forth, plus nis 250/hour waiting time|
|Taxes on used goods for non-Oleh including Kef handling||minimum $2.58/cft|
|x-ray inspection||min. $ 220 + minimum $186 to move container back and forth, + nis 250/hour waiting time|
|Obtaining permits, licenses, or making non-standard presentations to Customs||min $175/hour or part thereof including travel time.
|Kef clearing surcharge for taxable items||min 15% of tax|
Kef assumes no liability for loss or damage to goods or site, and any claims, whether made by your insurance company, yourself, or any other agent, would have recourse to Kef agents only – including but not limited to warehouses, steamships, forwarders, and truckers – and under no circumstances to Kef itself.
If the customer does not pay their bill on time, and if Kef does nothing, the exposure will increase significantly, Kef may at its sole discretion take any and all measures to reduce that exposure (eg. transferring the goods in a container to storage at the port, instructing that the shipment not be cleared until the bill is paid in full, etc.) Goods in storage can be moved by Kef or its agent without notice of any kind.
In any and every case where Kef deems in it’s best professional opinion it is best to change the usual flow of procedures, it may do so without consulting with or getting permission from the customer. This includes, but is not limited to:
a. taking the container out of the port earlier than required
b. emptying a container into the port or private storage
c. clearing a shipment before the customer is ready to take delivery
d. situations that will reduce exposure of the customer to additional charges or inspections
All 3rd party charges not specifically included in the contract are entirely the responsibility of the customer, including, though not limited to storage and delays resulting from changing shipping schedules, availability or unavailability of containers, traffic congestion, and all instances of force majeure.
|Up to 200 cubic feet||NS 300|
|200 – 700 cubic feet||NS 500|
|20’ container||NS 800|
|40’/40’ hc||NS 1200/1400|
Appliances The service company must confirm the site is right before installation. Ask truckers to unbox appliances and place them where you want them installed. Truckers can, for payment, take off the door of a fridge.
Removal of debris If you ask, truckers will remove large debris, bring it to the street, truck it away, or stack it near garbage bins. There are extra charges for goods removed from the site.
Timing is unreliable–shipments can be early or late. We do our best to keep to planned times and let you know when there are changes. We do not make promises or take responsibility for timing, changes, inaccurate information, or consequential damages. Delays occur at every stage—packing, pickup, loading, shipping, port handling, trains, unloading, customs clearing, and delivery.
Kef assumes no liability for loss or damage to goods or site, and any claims, whether made by your insurance company, yourself, or any other agent, would have recourse to Kef agents only – including but not limited to warehouses, steamships, forwarders, and truckers – and under no circumstances to Kef itself. If the customer does not pay their bill or make required decisions on time, Kef may at its sole discretion take any and all measures to reduce its expenses (eg. transferring goods to storage, clearing or not clearing the shipment through customs) which may increase expenses for the customer. Goods in storage can be moved by Kef or its agents without notice of any kind.