Before pickup–

  • Sort and label your goods by priority and destination.
  • Supply your Ein number before shipment.
  • Fill in the questionaire online or by email.
  • Submit your valued inventory of high-value goods, if you are using lump sum, or your complete marine insurance list, if you are using that method.
  • Let us know if—
    •  You need storage or multiple deliveries/pickups and where and when.
    •  There are difficult conditions at origin or destination.
    •  There is a piano, delicates, heavy items, goods which might be difficult or impossible to ship for any reason, many books, valuables, delivered/packed goods, goods to re-assemble. We can not guarantee that everything can be sent, but we will do our best!

Before the shipment arrives at the port–

  • Supply teudat zahoot, sign customs papers for customs clearing. The results of customs clearing can never be guaranteed–with prompt and focused effort, the chances for success are excellent.

At delivery–

  • Mark off goods on the “bingo” list as they are received.
  • Have more than one person receive the shipment.
  • Make note of damages to goods and surroundings.

After delivery–  File any insurance claims and give Kef feedback.

Liability and Claims

Kef International is a relocation coordinator. Packing, trucking, warehousing, ocean and air carriage, customs brokerage, and delivery are performed by independent subcontractors chosen by Kef. These subcontractors are not Kef’s employees or agents. They are the parties responsible for the work they perform, and for any loss or damage they cause to your goods, your home, or the premises at origin or destination.

Your protection against loss of or damage to goods is the marine/air insurance you purchase through Kef. Claims for goods are made to the insurer under the policy terms, time limits, and deductible you selected. Kef will help you prepare and submit the claim but is not the insurer and does not pay claims. See Filing a Claim.

Damage to a home, building, or surroundings is the responsibility of the crew that caused it. Record it on the pickup or delivery receipt and bingo sheet, have the foreman co-sign, photograph the documents, and notify Kef the same day. Kef will put you in contact with the subcontractor and its insurer and will assist, but is not itself liable for the damage.

Kef is not liable for delays, changes in timing, inaccurate information given by crews, or for indirect or consequential losses (for example, hotel costs, lost income, or the cost of replacement purchases while awaiting delivery). All third-party charges not included in your contract, including storage, demurrage, and charges arising from force majeure, are payable by the customer.

Kef’s liability, if any is found, is limited to the Kef handling fees actually paid under your contract. Nothing in this section limits liability that cannot be excluded under Israeli law.

Please note:

  • Payments must be on time per your agreement.
  • All discounts are one-time offers. A discount is forfeited, and the full undiscounted rate applies, if any payment is not received by its due date, or if a billing is disputed and Kef, after review, finds the dispute unfounded.
  • Timing is approximate.
  • Volume is billed by the usable space taken up.  You can limit the volume and make sure that the right things are taken and the right things left.
  • All likely rates and fees are already in your signed agreement. They may change without notice.

Phone calls may be recorded. 

Jerusalem courts have exclusive jurisdiction over disputes relating to this agreement and Kef may, for time and travail, claim 1.5x the amount owed.