+ deposits, cancellations, & refunds

*Please let us know ASAP when, how, and how much you paid.

For Questions:, 1 866 425 5224 ext 103, to schedule a call,  ext 102,  to schedule a call, clickhere

US Dollars

Payment Methods how daily $ limit cost
ACH* voided check none none
Zelle download app ask your bank
Chase Quickpay go to your Chase account
Wire ask your bank none none on our side
Credit Card USA no Amex or Diners 3.5%
Foreign CC 4.7%
Cash 1.2%


Best: Deposit to any Bank HaPoalim or transfer to Kef International LTD

Mail check to Kef office.

Cash 1% surcharge +$10.

Unless otherwise agreed, shekel payments are at steamship rate (shar sapanoot) 2.2% above the high cash rate. For transfers from abroad, use a money changer. They are MUCH faster, cheaper, and friendlier than banks.

Money Change Y.L–Yad Harutzim 18, Achim Israel Mall,, 054 800 1514, 054 800 3211, Ron, Issac, Itamar

Canada and Europe

Ask bank to transfer or mail a US $ check to the Kef account at Chase in Kentucky (see above). Permission to pay agents directly must be in writing. Surcharges as above.

**Except by written agreement, all payments are to Kef.

Payment is considered to have been received when it is in our bank or in cash. We reserve the right to refuse payment by ACH and/or credit card.

Exchange Rates and Foreign Currency Fees

All shekel payments are at steamship rate, 2.2% above high cash. It is expensive to pay in foreign currency, if you owe shekels.

When to Pay

Household Goods or Car

Amounts are USD minimums. Payments can be in USD or NIS at steamship rate.

First Payment, 20% of contract, due upon signing:

Second Payment: No less than 80% of contract. due not later than one week before estimated or actual origin pickup date, the earlier, including marine insurance and refundable deposit.

Adjustments for final volume, insurance, difficult access, etc.. due immediately upon billing.

Payment details including late payment and cancellation here.

No clearing or delivery until final payment is received.

Charges not previously known, such as extra floors or crane for goods that do not fit in the elevator, extra heavy/dense/delicate items, extra distance, etc. are do upon notification and may be be taken by ACH or credit card without further notice.

Export from Israel– In full upon signing.

Appliances (Imported)

With household goods In full On signing NIS
Alone 100% Upon signing NIS
Balance Upon shipping NIS ship rate

Appliances (Local Supply)

Refundable deposit
For storage, container rental, or other fees above what you were charged. Due with second payment and unused balance refunded 1-6 months after receipt of shipment.
In full On signing NIS
LCL–less than full container $100
20’/40’/40’HighCube FCL (container load) $250/350/400
replacement refund check or failure to notify address change $25
vehicle $400

Late payment or rejected credit cards or checks.

Payments not received within 2 business days of date due or checks, credit card, or automatic withdrawal payments returned or not honored for any reason may delay goods/services and incur a 5% surcharge (minimum $125) EACH MONTH OF DELAY in addition to fees (i.e. cancelled check ($25), unapproved checking account/credit card ($12), storage, demurrage, other costly delays, holding of the shipment, etc.. Late payments accepted by transfer or direct deposit only.

Incomplete payment

Incomplete payment and/or abandoned goods Goods become the possession of Kef and customer agrees to pay and have payments to date used to pay:

  1. our charges for work accomplished, committed to, and for disposal of goods
  2. cancellation fees of 10% of the total contract including #1 above

if this percentage of the balance due is not received 75% within 3 weeks of billing or 100% within 6 weeks of billing or if goods are left for more than 2 weeks at office or warehouse without written agreement and full payment to date.


Kef may cancel part or all of the contract for reasonable cause. If Kef deems that it is possible for the customer to cancel, the customer will pay:

Within 5 days of signing. Charges for work to date and future liabilities and commitments at Kef rates plus 6% of total contract
More than 5 days after signing. as above plus 10% of total contract and, after the first month, 5% for each additional 4 weeks.
Appliance order As above, plus 25 % restocking fee, if restocking is possible.

“Contract” refers to the greater of the two amounts:

1. The original contract, or

2. Billing to date, had the customer proceeded with the contract.

All likely charges –and unlikely ones we anticipate–are in your signed agreement. VAT (17%) applies to Israel-based fees, even for Olim. Rates and fees assume a density of 6.5 lbs/cubic foot, include Kef handling fees, and may change without notice. For differences between the above and the signed pages of your contract, the signed pages have authority. When two billing options appear, the greater will be billed.

If the customer does not pay their bill on time, and if Kef does nothing, the exposure will increase significantly, Kef may at its sole discretion take any and all measures to reduce that exposure (eg. transferring the goods in a container to storage at the port, instructing that the shipment not be cleared until the bill is paid in full, etc.)